Last January, we ran through New York. Literally.
Hosting the NRF 5K Run at Central Park, winning hearts with our premium clients at the Armani Ristorante soirée, and being recognized as finalist for Best Unified Customer Experience at …
Some transformations are a story of technology. Others are a story of people. The best, however, are a story of both.
The partnership between XY Retail and Boggi Milano is one of those stories. It’s a story of an iconic …
Running retail with siloed systems is like flying a plane blindfolded. Your e-commerce platform doesn’t talk to your CRM. Your inventory and ERP are out of sync. Your marketing team is throwing darts at a wall of fragmented data.
The …
Global expansion is the ultimate dream: new markets, untapped customers, endless growth. But here’s the cold truth—most retailers crash before they take off.
Why? Regulations. Compliance. Localization nightmares. Sluggish deployments.
Fact: 65% of retailers say compliance and regulatory challenges are …
The Register is Dead. The Tablet is Next.
Those old-school cash registers? They’ve joined the dinosaurs. Bulky tablets? They’re next in line.
Why? Because today’s shoppers demand speed, personalization, and flexibility—and that means breaking free from the constraints of outdated …
Some brands follow the rules. Golden Goose breaks them — beautifully.
Their sneakers are worn, loved, and lived in. Not by accident, but by design. Every mark tells a story. Every pair is a rebellion against mass production and sameness. …
73% of consumers will drop your brand like a bad habit if their experience isn’t consistent across all channels. (Source: Salesforce) That’s not a trend—that’s your wake-up call.
Forget omnichannel. Forget fragmented transactions. Enter The Retail Continuum—a seamless, …
2024 saw a sharp increase in retailers investing in customer experience, with many of the RFI and RFP processes I have been involved in being driven by CX (Customer Experience) teams.
By Q3 2024, UK retail sales volumes in physical …
Navigating today’s tumultuous retail landscape, defined by rising costs, persistent supply chain disruptions, and relentless competition, is no small feat. Retailers, large and small, are grappling with the daunting challenge of maintaining profitability amidst an array of economic uncertainties. Yet, …
In the world of luxury timepieces, the partnership between Omega and Swatch has created a buzz with the launch of the Moonswatch Collection. This collaboration between two renowned Swiss watchmakers has resulted in a collection of stunning timepieces that not …