The Register is Dead. The Tablet is Next.

Those old-school cash registers? They’ve joined the dinosaurs. Bulky tablets? They’re next in line.

Why? Because today’s shoppers demand speed, personalization, and flexibility—and that means breaking free from the constraints of outdated …

Your dashboards are green. Your store teams are red in the face. Who’s telling the truth?

You walk into your Monday leadership call, armed with charts, KPIs, and a slick executive summary. According to the data, your …

Some brands follow the rules. Golden Goose breaks them — beautifully.

Their sneakers are worn, loved, and lived in. Not by accident, but by design. Every mark tells a story. Every pair is a rebellion against mass production and sameness. …

73% of consumers will drop your brand like a bad habit if their experience isn’t consistent across all channels. (Source: Salesforce) That’s not a trend—that’s your wake-up call.

Forget omnichannel. Forget fragmented transactions. Enter The Retail Continuum—a seamless, …

Many retailers focus heavily on acquisition and expansion, but what happens after the initial growth phase? Sustaining revenue, improving retention, and optimizing operations for long-term success require a structured strategy—one that …

For many retailers, scaling is both an opportunity and a challenge. Whether opening new stores, expanding eCommerce operations, or integrating omnichannel experiences, growth can lead to operational bottlenecks, inefficiencies, and customer dissatisfaction if not …

The retail industry has evolved beyond simple transactions. Today, success is no longer defined by just selling products—it’s about building long-term customer relationships, ensuring seamless operations, and optimizing every interaction across the entire …

Few names carry the weight and legacy of Giorgio Armani. His name isn’t just a brand—it’s an idea, a vision, a symbol of timeless elegance and impeccable craftsmanship. From redefining fashion to creating an empire that spans stores, hotels, …

NRF isn’t just another event. It’s THE event. It’s where the future of retail is written, and every year, XY Retail is right there at the center of it. But why do we, along with thousands of retailers, tech companies, …

2024 saw a sharp increase in retailers investing in customer experience, with many of the RFI and RFP processes I have been involved in being driven by CX (Customer Experience) teams. 

By Q3 2024, UK retail sales volumes in physical …