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Ditch the Clunky POS—Your Phone is Now Your Store’s Secret Weapon

By : Susan Jeffers

The Register is Dead. The Tablet is Next.

Those old-school cash registers? They’ve joined the dinosaurs. Bulky tablets? They’re next in line.

Why? Because today’s shoppers demand speed, personalization, and flexibility—and that means breaking free from the constraints of outdated …

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Jun 05, 2025

Your Tech Stack Is Gaslighting You

By : Meha Shetty

Your dashboards are green. Your store teams are red in the face. Who’s telling the truth?

Let’s Get Real

You walk into your Monday leadership call, armed with charts, KPIs, and a slick executive summary. According to the data, your …

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Jan 17, 2025

The Return of the Store

By : Meha Shetty

2024 saw a sharp increase in retailers investing in customer experience, with many of the RFI and RFP processes I have been involved in being driven by CX (Customer Experience) teams. 

By Q3 2024, UK retail sales volumes in physical …

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