Your dashboards are green. Your store teams are red in the face. Who’s telling the truth?

You walk into your Monday leadership call, armed with charts, KPIs, and a slick executive summary. According to the data, your …

2024 saw a sharp increase in retailers investing in customer experience, with many of the RFI and RFP processes I have been involved in being driven by CX (Customer Experience) teams. 

By Q3 2024, UK retail sales volumes in physical …

A 2-part blog where we explore why retail brands struggle to deliver seamless online-offline experiences.

Let’s start with an example. When building a new retail brand, your focus is on the basics. You find a payment terminal to accept money …

The retail and eCommerce sectors are undergoing transformative shifts, driven by both evolving consumer behavior and external challenges. Per a recent AGC Partners report on Retail & eCommerce Technology, here are some of the key trends that they see emerging:…

Milan Fashion Week 2023 made a significant impact on the fashion world, not only with its sartorial splendor but also with strategies that can provide valuable lessons for all luxury omnichannel retailers. Luxury brands showcased innovations and trends that could …

The digital divide in the retail sector is becoming increasingly evident, separating brands that have successfully established comprehensive, integrated digital strategies from those that have not. The inability to leverage omnichannel, digital, and e-commerce strategies is a significant challenge for …

In the dynamic world of luxury branding, consolidation has become a hallmark trend. Just within the last month, we’ve seen Tapestry announce their acquisition of Capri Holdings to consolidate their foothold in the American market and scale better to increase …

What is Barbiecore, and why have luxury brands been paying attention? 

This trend is all about embracing the bright pinks, pastels, and sparkles that are synonymous with the iconic doll. Barbiecore fashion is characterized by its playful, feminine, and often …

Digitally native virtual brands (DNVBs) and direct-to-consumer (DTC) brands are two business models that have emerged in the digital age. Both involve selling products directly to consumers without the use of traditional intermediaries such as wholesalers or brick-and-mortar retail stores. …

In response to evolving global conditions – including supply chain issues, inflation and the climate crisis – consumers are increasingly turning to resale luxury items, reports The Real Real in its 2022 Luxury Resale Report. Based on the data …