In the world of luxury retail, we can say that exclusivity and impeccable service reign! Here, customer experience (CX) is more than just a strategy to draw people towards the brand, it is what retains them, helping the brands set …
It’s that time of year when the festive spirit takes over and people are busy gifting, traveling, and enjoying the holiday season. For shoppers, it’s all about finding the perfect gifts for loved ones, but for retailers, the big question …
The world of technology is growing exponentially, and retail is no exception. AI, machine learning, and large language models are altering the retail landscape, reshaping each customer touchpoint.
What can brands do with AI in retail tech?
Imagine walking into …
A 2-part blog where we explore why retail brands struggle to deliver seamless online-offline experiences.
Let’s start with an example. When building a new retail brand, your focus is on the basics. You find a payment terminal to accept money …
The luxury fashion market is constantly evolving, with new trends – like Barbiecore and the return of Y2K – emerging all the time. Recently, we saw “quiet luxury” surge, driven in some part by the success of HBO’s …
As the retail landscape has transformed and become more dynamic, driven by swift technological advancements and evolving consumer preferences, the point of sale (POS) systems long-ago adopted by retailers have found themselves struggling to keep pace. Today, many retailers find …
Open platforms provide the flexibility brands need to deliver exceptional customer experiences while also managing multiple legacy ERPs, back-office systems, and APIs. With open platforms, luxury retailers can connect to all of these systems, streamlining their operations and improving customer …
In the highly competitive world of luxury retail, staying ahead of the competition requires agility and scalability. This means being able to quickly and efficiently respond to new market opportunities and customer demands, while also maintaining a flexible, adaptable infrastructure …
Amid the pandemic, it looked like digital retail would finally end physical retail. It instead served as a reminder of the vital role physical retail plays in a comprehensive retail experience.
The in-store shopping experience is far from dead. Consumers …
In the world of luxury timepieces, the partnership between Omega and Swatch has created a buzz with the launch of the Moonswatch Collection. This collaboration between two renowned Swiss watchmakers has resulted in a collection of stunning timepieces that not …