As the holiday season approaches, brands know they need to gear up for the surge in sales, which can make or break their profitability for the year. But they may be less excited about planning for the inevitable spike in …
Customers who are extremely loyal to a business are considered brand evangelists. Typically, these people buy specific products from one brand and do not venture to their competitors. They use their positive experience with a particular business as a way …
Personalized clienteling services are a cornerstone of luxury retail, enabling brands to cultivate and maintain strong one-to-one relationships with their customers. As the retail landscape evolves, these services are becoming even more significant. Recently, Saks Fifth Avenue, the New York-based …
In the world of luxury retail, the ultimate goal for a successful retailer and world-renowned brand is to provide an unparalleled customer experience. To achieve this, luxury retailers need to connect their e-commerce operations with consumer direct acceleration (CDA), clienteling, …
The future of retail is all about providing seamless, exceptional experiences for customers. In the world of luxury brands, this means embracing technology platforms that support endless aisles and omni-channel strategies. Here’s why the use of endless aisles to provide …
