2024 saw a sharp increase in retailers investing in customer experience, with many of the RFI and RFP processes I have been involved in being driven by CX (Customer Experience) teams.
By Q3 2024, UK retail sales volumes in physical …
In the world of luxury retail, we can say that exclusivity and impeccable service reign! Here, customer experience (CX) is more than just a strategy to draw people towards the brand, it is what retains them, helping the brands set …
The technology industry thrives on innovation, creativity, and progress! Yet, its full potential remains untapped due to the historical underrepresentation of women in tech roles. How can we improve that? – by breaking barriers and fostering inclusivity. Besides, we can …
It’s that time of year when the festive spirit takes over and people are busy gifting, traveling, and enjoying the holiday season. For shoppers, it’s all about finding the perfect gifts for loved ones, but for retailers, the big question …
The world of technology is growing exponentially, and retail is no exception. AI, machine learning, and large language models are altering the retail landscape, reshaping each customer touchpoint.
What can brands do with AI in retail tech?
Imagine walking into …
Purchasing an item like jewelry, a bag, or an outfit is more than just a transaction—it’s an experience. The simple interactions with stylists or store managers enrich this experience, adding to the joy of buying. Enterprises with a global marketplace, …
As brands scale, so do the number of tools and platforms they use to simplify their tasks increase. What happens to the data in each of these systems and platforms? How about the management of various franchises and a flagship …