As sensibilities change in favor of sustainability, the luxury retail market is struggling to catch up. The change means a fundamental shift in the industry that starts with the right leadership and infiltrates into marketing, materials curation, logistics, and more. …
Diversity, equity and inclusion (DEI) have become more important than ever in the retail space. According to McKinsey & Company, companies in the top quartile for gender diversity are 25% more likely to outperform the bottom quartile. For the …
Personalized clienteling services are a cornerstone of luxury retail, enabling brands to cultivate and maintain strong one-to-one relationships with their customers. As the retail landscape evolves, these services are becoming even more significant. Recently, Saks Fifth Avenue, the New York-based …
In the world of luxury retail, the ultimate goal for a successful retailer and world-renowned brand is to provide an unparalleled customer experience. To achieve this, luxury retailers need to connect their e-commerce operations with consumer direct acceleration (CDA), clienteling, …
The future of retail is all about providing seamless, exceptional experiences for customers. In the world of luxury brands, this means embracing technology platforms that support endless aisles and omni-channel strategies. Here’s why the use of endless aisles to provide …